KIT LONDON has a 28 days return policy. KIT LONDON has an easy ONLINE Returns procedure. All goods must be returned referencing the Order number and email/phone number used for the original purchase*. We recommend that you send the parcel using the delivery service that our Returns Portal offers. We cannot refund return items lost in the post.
* Both the packaging and the items themselves must remain intact, unworn and unwashed. We cannot refund or exchange items where tickets or tags have been removed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
1. Click here to begin. Have your Order Number and email address/ phone number used for the purchase to hand.
2. Follow the instructions and select the items you want to return.
3. You will get a confirmation email with the shipping guidelines once the return request is approved.
If you need assistance please contact us at firstname.lastname@example.org
All packages will be returned to: C/O KIT LONDON, Charles Kendall Freight, Unit 2 Alpha Park, School Close, Chandlers Ford, Southampton, Hampshire, SO53 4BX.
Earrings jewellery is non-refundable due to hygiene reasons.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, we will initiate a refund to your credit card or original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges only applies for the same item purchased in a different size or colour. Your exchange item will be send to you as soon as we receive it back from you.
Please follow the online returns procedure here to return the exchange item and to request a different size/colour. If the new size/colour is unavailable we will refund your order and email to inform you.
Have your Order Number and email address/phone number used for the purchase to hand.
Part of order is missing: regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If there is no indication on the dispatch note about your missing item, please email email@example.com within 5 working days of receiving your parcel. Unfortunately, due to insurance & carrier restrictions we will be unable to assist if you do not contact us within that time period.
Faulty or incorrect items sent from within the U.K.
If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing or use.
Return postage charges are non-refundable unless your order was faulty or incorrect.
INTERNATIONAL RETURNS AND EXCHANGES
International Return* postage - If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
We cannot refund returned items lost in the post. Please contact our customer service team by email at firstname.lastname@example.org to book in the faulty/incorrect return.
If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
* Includes Northern Ireland and Channel Islands.
Faulty or incorrect items sent from outside the U.K
If you think the item you received is faulty or incorrect, please contact our customer service team by email at email@example.com to book in the faulty/ incorrect return. We will then advise and assist you with the return.
Please include as many details as possible about the fault. Please feel free to email us if you need any further information: firstname.lastname@example.org