Shipping policy

We have experienced last minute delay to some items . The stock is available as pre-order and is in limited supply. To avoid missing out please add to bag & checkout as normal way - these will be shipped to you the moment they arrive in our warehouse. The expected delivery timings highlighted on some products are ‘ worst case scenario’ date to your home, we aim to deliver them sooner.

We do our best to ship orders as quickly as possible. Generally, orders placed before 2pm are shipped on the same day. However, during busier periods, it may take 1 - 3 business days to fully process and ship your order.

Yes, we ship worldwide!
Please note however, that some countries may charge Duties and Taxes which would be collected upon delivery. It is the recipient’s responsibility to determine if these fees apply and to pay them.

To provide affordable shipping rates, we use a variety of reliable carriers depending on the destination. The shipping companies which we work with include Royal Mail and DPD.



UK Delivery times are normally 1-3 working days depending on carrier and destination.



Once your order has been shipped, you will receive an email with your tracking information. Additionally you can see the status of your order by logging in to your account.



We will do our best to help and amend your order for you. However, this is only possible if your order has not been processed yet. We recommend you contact us immediately if you wish to make changes to your order.

Returns and exchanges

KIT LONDON has a 28 days return policy. KIT LONDON has an easy return procedure. All goods must be returned* with the order number and order date. KIT LONDON is not responsible for shipping costs that may incur regarding the return of a product. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post. *

Both the packaging and the items themselves must remain intact, unworn and unwashed. We cannot refund or exchange items where tickets or tags have been removed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.


For Return:

1. Download the return form here or if you prefer contact us at help@kit-london.com.

2. Please fill in the form, and send along with the items you want to return.

3. Please send the package to: C/O KIT LONDON, Charles Kendall Freight, Unit 2 Alpha Park, School Close, Chandlers Ford, Southampton, Hampshire, SO53 4BX.


Non-returnable items

KIT LONDON earrings jewellery is non-refundable due to hygiene reasons.


REFUND


Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, we will initiate a refund to your credit card or original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


EXCHANGES


If you require a different size or colour of the same item, please follow the returns procedure here and return the item including a completed Returns Form requesting the different size/colour and we'll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you.


MISSING ITEMS


Part of order is missing: regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If there is no indication on the dispatch note about your missing item, please email help@kit-london.com within 5 working days of receiving your parcel. Unfortunately, due to insurance & carrier restrictions we will be unable to assist if you do not contact us within that time period.

Faulty or incorrect items sent from within the U.K.

If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing or use.

Return postage charges are non-refundable unless your order was faulty or incorrect.

INTERNATIONAL RETURNS AND EXCHANGES

International Return postage If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.


We cannot refund returned items lost in the post. Please contact our customer service team by email at help@kit-london.com to book in the faulty/incorrect return.

If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.

Faulty or incorrect items sent from outside the U.K

If you think the item you received is faulty or incorrect, please contact our customer service team by email at help@kit-london.com to book in the faulty/incorrect return. We will then advise and assist you with the return.


Please include as many details as possible about the fault. Please feel free to email us if you need any further information: help@kit-london.com













At KIT London we are largely paperless. Please click RETURNS at the bottom of the page and follow the instructions. We have made it as easy as possible for you and the cost of the return will simply be deducted from your refund using our partner service Collect +.

Exchanges are subject to availability. We will happily exchange your item if it is in stock, but if the item which you require an exchange for is out of stock, we will contact you offering a refund or an alternative. Exchanges are shipped free of charge so you will not need to pay for delivery twice.

Yes, you can return any item providing that it is in its original condition and with the labels still attached.

Please send an email with a
photo of the damage to the the returns centre click here or mail
help@kit-london.com

Once a return package is received, it may take 2-5 business days to process. Once the return has been
approved, the exchange/ refund will be processed. Please note, refunds may take 2 to 10 business days to post back into your account.

The returns address can be
found in the return portal click here a label will automatically print with the details or at your Collect+ store, or find it below:


C/O - KIT LONDON,

Charles Kendall Freight,

Unit 2 Alpha park,

School Close,

Chandlers Ford,

Southampton,
Hampshire,

SO53 4BX. UK

PAYMENTS

We accept the following forms of payment: Visa, MasterCard, American Express, PayPal and Apple Pay.



Your credit or debit card will be charged as soon as you place your KIT LONDON order.



PRODUCTS & SIZING

Generally, our products are true to size.

Yes, please see our size chart here

No, we don’t currently
offer gift boxes.