Returns

RETURNS POLICY

KIT LONDON has a 28 days return policy. KIT LONDON has an easy return procedure. All goods must be returned* with the order number and order date.  We recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post. *

Both the packaging and the items themselves must remain intact, unworn and unwashed. We cannot refund or exchange items where tickets or tags have been removed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

For Return:

1. Simply click here to begin. Have your Order Number and email address used for the purchase to hand.  

2. Follow the instructions and select the items you want to return.

3. You will get a confirmation email with the shipping guidelines once the return request is approved. 

If you need assistance please contact us at help@kit-london.com.

All packages will be returned to: C/O KIT LONDON, Charles Kendall Freight, Unit 2 Alpha Park, School Close, Chandlers Ford, Southampton, Hampshire, SO53 4BX.

Non-returnable items

KIT LONDON earrings jewellery is non-refundable due to hygiene reasons.

REFUND

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, we will initiate a refund to your credit card or original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

EXCHANGES

If you require a different size or colour of the same item, please follow the returns procedure here and return the item including a completed Returns Form requesting the different size/colour and we'll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you.

MISSING ITEMS

Part of order is missing: regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If there is no indication on the dispatch note about your missing item, please email help@kit-london.com within 5 working days of receiving your parcel. Unfortunately, due to insurance & carrier restrictions we will be unable to assist if you do not contact us within that time period.

Faulty or incorrect items sent from within the U.K.

If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing or use.

Return postage charges are non-refundable unless your order was faulty or incorrect.

INTERNATIONAL RETURNS AND EXCHANGES

International Return postage If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

We cannot refund returned items lost in the post. Please contact our customer service team by email at help@kit-london.com to book in the faulty/incorrect return.

If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.

Faulty or incorrect items sent from outside the U.K

If you think the item you received is faulty or incorrect, please contact our customer service team by email at help@kit-london.com to book in the faulty/incorrect return. We will then advise and assist you with the return.

Please include as many details as possible about the fault. Please feel free to email us if you need any further information: help@kit-london.com